General

Price policy

All prices are subject to change. Concerning each price listed on our website, taxes and transport are always extra.

Payment method

Authorized payment methods are Interac transfer or payment via credit card, Shop Pay, Apple Pay or Google Pay.

Customer service schedule

Monday to Friday, 9:00 a.m. to 4:00 p.m.

Order processing

Unless otherwise noted, all orders are processed Monday through Friday from 9:00 a.m. to 5:00 p.m.

Shipping orders

Unless otherwise noted, all orders are shipped on Mondays and Tuesdays each week.

Weekends and holidays

Orders placed on our website on weekends and holidays are processed the next business day.

Refund

We do not provide any refunds. All sales are considered final. If you feel wronged for any reason, please contact us.

The 3Rs

Tropivoix is ​​very sensitive to the 3R rule in the environment: Reduce - Recycle - Reuse. So don't be surprised if our company uses used packaging elements because it is part of our values ​​to give a second life to cardboard boxes, circulars of all kinds, local or national newspapers as well as advertising papers. silk or other recovered materials.