Delivery options

1. PICK UP FROM OUR HOME

(at Tropivoix in Charlevoix)

Free

  • Possibility of picking up your order in person at our home. An identity card may be requested.
  • Possibility of order pickup at our home by someone other than you. It is essential to tell us the name of the person before, otherwise they will not be able to take possession of your order (an identity card may be requested).
  • Our home is located in La Malbaie (St-Agnès sector) in Charlevoix. The full address will be communicated to you when you make your appointment.
  • You must make sure to make an appointment with us before coming to our home. Otherwise, there is no guarantee of people being on site.

2. DELIVERY BY TROPIVOIX

AT A MEETING POINT (if available)

Delivery charges applicable.

  • Make sure this option is available to you before selecting it.
  • Possibility of delivery by us to a meeting point near you, predetermined in advance (an identity card may be requested).
  • If the order is picked up by someone other than you, it is essential to tell us the name of the person before, otherwise they will not be able to take possession of your order (an identity card may be requested ).
  • Drop-off point: If the meeting point does not suit you, it is sometimes possible to establish a drop-off point where the plant will be delivered to a private home or you will have to take possession of it. If this is the case, the plant must be collected within 48 hours of deposit at most . The person who picks up your plant at the drop-off point is not responsible for unpacking or maintaining said plant while waiting for you, hence the desired rapid recovery. If this instruction is not respected, neither we nor this person are responsible for the possible damage to your order. To take possession, please make an appointment in advance to respect the privacy of the person concerned (an identity card may be requested).

3. DELIVERY BY A THIRD PARTY

AT A DROP OFF POINT (if available)

Delivery charges applicable.

  • Make sure this option is available to you before selecting it.
  • Possibility of delivery by a third party to a drop-off point which will be their private address near your place of residence or to a predetermined meeting point on the return journey (if applicable).
  • If someone other than you is picking up the order, it is essential to let us know, otherwise they will not be able to take possession of your order. An identity card may be requested.
  • Drop-off point : If your order has not been collected at a prior meeting point, it must be collected near you, at the private home of the person who transported the plants. The address in question will be provided to you in advance. If this is the case, your plants must be collected no more than 48 hours after the plants arrive at that person's private home . The person who takes care of your plants during transport is not responsible for unpacking or maintaining your order while waiting for you, hence the desired rapid recovery. If this instruction is not respected, neither Tropivoix nor the person in charge of transport are responsible for any possible damage to your plants. To take possession, please make an appointment in advance to respect the privacy of the person concerned. An identity card may be requested.

4. SHIPPING BY CARRIER

Delivery costs applicable, costs will be calculated following checkout when placing your order.

  • We use the following carriers: Purolators, UPS, Canada Post.
  • Shipments are made on Mondays and Tuesdays to avoid additional transport delays linked to the weekend.
  • We are not responsible for carrier delivery times.
  • Additional charges may apply for larger plants, heavier plants or for remote locations.
  • We reserve the right to suspend or delay shipping the order during extremely cold temperatures or excessive heat that could damage the plants.